Updated on December 4th, 2025
Updated on December 4th, 2025
Privacy policy
At reSEAT, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Your privacy matters to us. This Privacy Policy explains how reSEAT collects, uses, and protects personal information when you use our services.
At reSEAT, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Information we collect
We collect the following information when you use reSEAT:
Information from your fitness studio platform (via Mariana Tek)
Account identifiers (user ID, email address).
Profile details like name.
Reservation and booking information (class IDs, reservation IDs, booking status).
Membership tier or eligibility.
Information you provide
Preferred seats, including ranked seat choices.
Notification preferences and communication settings.
Information collected automatically
Device information (IP address, browser type, OS).
Usage details such as pages visited or actions taken.
Log data used for debugging and security.
We do not collect passwords. Authentication is handled directly through your fitness studio via OAuth.
We collect the following types of information when you use reSEAT:
Studio & Platform Data
Class schedules, locations, instructors
Seat maps and layouts
Rosters, bookings, and waitlist positions
User movement, upgrades, and seating behavior
User Information
Name and email (from your scheduling platform)
Account identifiers
Seat preferences set by clients (if applicable)
Technical Data
Device type, IP address, browser type
Usage logs and system performance data
We never collect payment information, financial data, or sensitive personal data.
We collect the following information when you use reSEAT:
Information from your fitness studio platform (via Mariana Tek)
Account identifiers (user ID, email address).
Profile details like name.
Reservation and booking information (class IDs, reservation IDs, booking status).
Membership tier or eligibility.
Information you provide
Preferred seats, including ranked seat choices.
Notification preferences and communication settings.
Information collected automatically
Device information (IP address, browser type, OS).
Usage details such as pages visited or actions taken.
Log data used for debugging and security.
We do not collect passwords. Authentication is handled directly through your fitness studio via OAuth.
How we use your information
We use your information to:
Automatically move you into your preferred spot when it becomes available.
Display seat availability and class information.
Improve accuracy and performance of seat optimization.
Provide customer support and troubleshoot issues.
Send service updates, confirmations, and notifications related to your reservations.
We do not use your data for advertising.
We do not sell your personal information.
We use your information to:
Automate seat upgrades and class reshuffling
Provide real-time seating recommendations
Generate studio insights and class analytics
Improve system performance and reliability
Offer customer support and service improvements
Communicate updates or important notices
We do not use your data for advertising or resale.
We use your information to:
Automatically move you into your preferred spot when it becomes available.
Display seat availability and class information.
Improve accuracy and performance of seat optimization.
Provide customer support and troubleshoot issues.
Send service updates, confirmations, and notifications related to your reservations.
We do not use your data for advertising.
We do not sell your personal information.
How we share your information
We only share your information with:
Your fitness studio
To complete reservation changes on your behalf.
To enable features they approve (e.g., VIP upgrades).
Studios may also receive high-level, anonymized analytics.
Trusted service providers
We work with third-party providers who help us operate reSEAT:
Vercel (application hosting)
Supabase (database and authentication infrastructure)
Inngest (background job processing)
SendGrid (email delivery)
These providers may access limited data only as needed to perform their services and are contractually required to protect it.
Mariana Tek
We access your MT data only with your permission via OAuth.
We act as a processor, and your fitness studio remains the data controller of your reservation data.
Legal requirements
We may disclose information if required by law, court order, or regulatory request.
We never share, sell, or transfer your personal information for advertising or marketing purposes.
We only share your information with:
Trusted service providers that support our infrastructure (e.g., hosting, analytics).
Your scheduling platform as part of the integration workflow.
Law enforcement if legally required.
We do not sell your data.
We only share your information with:
Your fitness studio
To complete reservation changes on your behalf.
To enable features they approve (e.g., VIP upgrades).
Studios may also receive high-level, anonymized analytics.
Trusted service providers
We work with third-party providers who help us operate reSEAT:
Vercel (application hosting)
Supabase (database and authentication infrastructure)
Inngest (background job processing)
SendGrid (email delivery)
These providers may access limited data only as needed to perform their services and are contractually required to protect it.
Mariana Tek
We access your MT data only with your permission via OAuth.
We act as a processor, and your fitness studio remains the data controller of your reservation data.
Legal requirements
We may disclose information if required by law, court order, or regulatory request.
We never share, sell, or transfer your personal information for advertising or marketing purposes.
Data security
We use industry-standard security practices to protect your data:
End-to-end encryption (HTTPS/TLS 1.3).
Encryption at rest (AES-256-GCM) for tokens and sensitive data.
OAuth 2.0 with PKCE for authentication.
Webhook signature validation.
Strict access controls and secure, read-only API access.
Your fitness studio accounts remain read-only. We cannot access, withdraw, or modify billing or payment information.
We use industry-standard security practices, including encryption in transit and strict access controls.
Your connected accounts (such as your Mariana Tek integration) are read-only where possible.
We use industry-standard security practices to protect your data:
End-to-end encryption (HTTPS/TLS 1.3).
Encryption at rest (AES-256-GCM) for tokens and sensitive data.
OAuth 2.0 with PKCE for authentication.
Webhook signature validation.
Strict access controls and secure, read-only API access.
Your fitness studio accounts remain read-only. We cannot access, withdraw, or modify billing or payment information.
Data retention
We store your data only as long as necessary:
Account information — until you delete your account.
Seat preferences — until you change or remove them.
Seat move history — 30 days.
Logs for debugging/security — 7–90 days depending on type.
You may request deletion at any time.
We use industry-standard security practices, including encryption in transit and strict access controls.
Your connected accounts (such as your Mariana Tek integration) are read-only where possible.
We store your data only as long as necessary:
Account information — until you delete your account.
Seat preferences — until you change or remove them.
Seat move history — 30 days.
Logs for debugging/security — 7–90 days depending on type.
You may request deletion at any time.
Your rights
You may:
Request access to the personal data we hold.
Correct or update your information.
Delete your data or close your account.
Withdraw consent for optional features (e.g., notifications).
Export your data in a portable format.
To exercise your rights, contact privacy@reseat.com.
We respond within 30 days.
Depending on your location, you may:
Request access to the data associated with your account
Request corrections or deletion
Withdraw consent where applicable
To make a request, contact privacy@reseat.ai.
You may:
Request access to the personal data we hold.
Correct or update your information.
Delete your data or close your account.
Withdraw consent for optional features (e.g., notifications).
Export your data in a portable format.
To exercise your rights, contact privacy@reseat.com.
We respond within 30 days.
Changes to this policy
We may update this policy to reflect service changes or legal requirements.
We will notify you of significant updates via email or in-app messages.
We may update this Privacy Policy to reflect changes in our services or legal requirements. If changes are significant, we will notify you.
We may update this policy to reflect service changes or legal requirements.
We will notify you of significant updates via email or in-app messages.
Cookies
We may update this We use essential cookies for:
Authentication
Security (CSRF protection)
Basic session management
We do not use advertising cookies or cross-site tracking. to reflect service changes or legal requirements.
We will notify you of significant updates via email or in-app messages.
We may update this Privacy Policy to reflect changes in our services or legal requirements. If changes are significant, we will notify you.
We may update this We use essential cookies for:
Authentication
Security (CSRF protection)
Basic session management
We do not use advertising cookies or cross-site tracking. to reflect service changes or legal requirements.
We will notify you of significant updates via email or in-app messages.
Contact us
If you have questions or concerns, please contact us at:
reSEAT Privacy Team
Email: privacy@reseat.com
For general support: support@reseat.com
If you have questions or concerns, please email us at support@reseat.ai.
If you have questions or concerns, please contact us at:
reSEAT Privacy Team
Email: privacy@reseat.com
For general support: support@reseat.com