SMS Consent & Messaging Policy

Effective date: [BEA TO CONFIRM DATE]

Who sends these messages. On Magic by reSEAT sends text messages on behalf of participating fitness studios. Your studio decides which messages are turned on. reSEAT operates the messaging service.

How members opt in. Members opt in explicitly, for example by verbal consent on a call with the concierge, which uses language like: “Want me to text you booking confirmations and waitlist updates from your studio? Message frequency varies, and message and data rates may apply. You can reply STOP anytime to opt out, and it’s not required to book a class. Should I turn that on?”

Consent is never a condition of booking a class or of any purchase.

What we send. Opted-in members receive booking confirmations, waitlist updates, class reminders, and support responses.

Message frequency. Message frequency varies with your activity.

Cost. Message and data rates may apply.

How to opt out. Reply STOP to opt out. You will receive one confirmation message. Reply START to rejoin. Reply HELP for help.

Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding sharing with subcontractors that support services such as customer service.

Automated assistance. Some messages are generated with the help of automated systems, including AI assistants acting on your studio’s behalf. On Magic identifies itself as your studio’s assistant.

Purchases. Communications never complete a purchase for you. Booking and payment always happen in your studio’s official booking flow.

Contact. Questions about messaging: legal@reseat.ai